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Case Study: Tenancy System

The Challenge

Landlords and property managers face real risks when placing new tenants — including unpaid rent, property damage, drug activity, or anti-social behaviour. The client's existing tenancy checking platform was outdated, built on an older technology stack. It lacked automation, modern integrations, compliance updates, and an intuitive user experience. A full rebuild would have been expensive and disruptive — yet the business needed modern, faster, more capable system to stay competitive.

Our Solution

Dark Arts partnered with the client to evolve and extend the existing system, helping them avoid the cost of a complete rebuild. We delivered:

  • A modernised, user-friendly interface
  • Automated background checks across 15+ data sources — including credit checks, tribunal records, fines, ID verification, and more.
  • Tenancy risk scoring algorithm to aid decision-making
  • Tenant portal — enabling applicants to view their own records and apply for properties.
  • Employment checking portal for HR use.
  • API platform — opening up new revenue streams via partner integrations.
  • Ongoing updates to ensure ongoing compliance with tenancy and privacy legislation.
  • Regular enhancements — keeping the platform competitive and trusted, while retaining the proven core architecture to minimise cost.

The Impact

By upgrading and extending the existing system — rather than replacing it — we saved the client significant costs and disruption. The enhanced platform now helps landlords and property managers reduce tenancy risks, improve efficiency, and meet evolving compliance standards. API integrations and new partner channels have driven revenue growth. The system continues to lead its market niche, thanks to ongoing innovation and cost-effective stewardship.

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