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Case Study: Loan Application Processing

The Challenge

The company’s loan application process was slow, cumbersome, and heavily manual. An outdated system lacked validation checks, leading to human error, delays, and compliance risks. Collecting external data required manual effort, contributing to processing bottlenecks. The time taken to process applications was impacting profitability and customer satisfaction.

Our Solution

Dark Arts modernised the company’s loan processing platform with a focus on speed, accuracy, and compliance. We:

  • Rebuilt the entire back-end loan processing system.
  • Designed an intuitive, efficient front-end using modern, responsive technologies.
  • Automated external data collection and validation by integrating with credit bureaus, securities registers, company registers, and vehicle data providers.
  • Streamlined workflows and added comprehensive reporting features.
  • Improved compliance with an updated, permission-based security model.
  • Migrated legacy data and seamlessly deployed the new solution in Amazon Web Services.
  • Continued support, maintenance and new features.

The Impact

The new system dramatically reduced processing times, improved data accuracy, and minimised compliance risks. Automation of key steps freed staff from manual work, improving both employee productivity and customer experience. The company can now process more applications in less time, with greater confidence in the quality of its data.

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