Case Study: Insurance Systems — Roadside Assistance & Dealer Platform Maintenance

The Challenge

We have worked with many insurance companies over the years. Here are examples where insurance clients were facing challenges with systems that impacted customer experience and operational efficiency:

  • One insurer’s roadside assistance data process relied on a flaw and outdated export mechanism across Oracle and MySQL databases risking delays and data mismatches. If not corrected, this could result in customers being denied roadside support when needed.
  • Another client’s dealer and user portal was built using VB.NET code. Areas of this system needed updating to improve the user experience and help with efficiency
  • Projects with large insurers (including work with AS/400 and VB applications) revealed major inefficiencies in policy document generation with staff spending large amounts of time manually creating complex documents for multiple policy types.

Our Solution

Dark Arts helped modernise and extend these platforms without the disruption of full rebuilds:

  • Roadside Assistance: Automated data pipelines across Oracle and MySQL, ensuring real-time accuracy so roadside service providers could instantly verify customer eligibility.
  • Insurance Platform: Upgraded UI/UX, improved backend service reliability, and enhanced APIs enabling smoother dealer network integrations and a better user experience.
  • Legacy Integration: For large insurer platforms running AS/400 with VB front-ends, we designed and implemented automated policy document generation saving hundreds of staff hours and improving accuracy across multiple product lines.

In all cases, we worked with — not against — the existing technology stack. By improving and extending core systems, we protected business continuity while delivering measurable gains

The Impact

  • Faster, more accurate roadside eligibility checks improving customer outcomes.
  • Stronger, more user-friendly dealer platforms ready to support growth and modern integrations.
  • Significant time savings through automated document generation freeing staff from manual work and improving compliance across policy documents.
  • Clients avoided the high cost and risk of full platform rebuilds by working with trusted experts in modernising and extending legacy systems.
Back