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Case Study: Insurance Systems — Roadside Assistance & Dealer Platform Maintenance

The Challenge

Several insurance clients were facing challenges with systems that impacted customer experience and operational efficiency:

  • One insurer’s roadside assistance data process relied on a flaw and outdated export mechanism across Oracle and MySQL databases — risking delays and data mismatches. If not corrected, this could result in customers being denied roadside support when needed.
  • Another client’s dealer and user portal was built using VB.NET code. Areas of this system needed updating to improve the user experience and help with efficiency
  • Projects with large insurers (including work with AS/400 and VB applications) revealed major inefficiencies in policy document generation — with staff spending large amounts of time manually creating complex documents for multiple policy types.

Our Solution

Dark Arts helped modernise and extend these platforms — without the disruption of full rebuilds:

  • Roadside Assistance: Automated data pipelines across Oracle and MySQL, ensuring real-time accuracy so roadside service providers could instantly verify customer eligibility.
  • Insurance Platform: Upgraded UI/UX, improved backend service reliability, and enhanced APIs — enabling smoother dealer network integrations and a better user experience.
  • Legacy Integration: For large insurer platforms running AS/400 with VB front-ends, we designed and implemented automated policy document generation — saving hundreds of staff hours and improving accuracy across multiple product lines.

In all cases, we worked with — not against — the existing technology stack. By improving and extending core systems, we protected business continuity while delivering measurable gains

The Impact

  • Faster, more accurate roadside eligibility checks — improving customer outcomes.
  • Stronger, more user-friendly dealer platforms — ready to support growth and modern integrations.
  • Significant time savings through automated document generation — freeing staff from manual work and improving compliance across policy documents.
  • Clients avoided the high cost and risk of full platform rebuilds — by working with trusted experts in modernising and extending legacy systems.
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