Finance Brokerage System

The Challenge

There was a need to urgently bring a finance broker portal platform live.
The original project suffered from incomplete workflows, and no integration with finance companies or key verification services.
Competitive pressures made a fast turnaround essential, but budget and timeline ruled out starting over.
Key issues included:

• Incomplete application workflow.
• No end-to-end loan processing.
• No finance company integrations.
• No revenue features to cross-sell insurance products.

Our Solution

Dark Arts took on the project rescue, completing and enhancing the platform to get it live:

• Workflow completion: full end-to-end loan application process.
• API integrations: 
  
  • Bank statement retrieval.
  • Credit checking.
  • Driver’s licence verification.
  • Automated submission via API where available, with automated fallback for lenders without one.
• Insurance product integration:
  • Worked with the existing partner integration and surrounding platform interfaces.
  • Added optional insurance selection to the application workflow.
  • Integrated quoting, pricing, policy document generation, and secure payment processing.
  • Stored completed policy documents automatically with the supporting application records.
  • Presented relevant insurance options clearly to support brokers and customers.
• Audit trail: full application history tracking.
• Reporting: added integrated operational and audit reporting.
• Portal enhancements:
  • Customer portal for providing missing info.
  • Finance company portal for secure application viewing.

The Impact

• Project rescued and launched under tight competitive deadlines.
• Full loan application workflow now in production.
• Automated multi-lender integration saving significant manual effort.
• Cross-sell of insurance products improving broker options and adding revenue potential for the insurer.
• Operational efficiencies and audit improvements boosting compliance and transparency.

The broker and its delivery partners avoided the risk and cost of a project restart. The result: a working, revenue-enhancing system that meets business needs and competitive pressures.