Case Study: Finance Brokerage System

The Challenge

There was a need to urgently bring a finance broker portal platform live.
The original project suffered from incomplete workflows, and no integration with finance companies or key verification services.
Competitive pressures made a fast turnaround essential, but budget and timeline ruled out starting over.
Key issues included:

  • Incomplete application workflow.
  • No end-to-end loan processing
  • No finance company integrations.
  • No revenue features to cross-sell insurance products.

Our Solution

Dark Arts took on the project rescue, completing and enhancing the platform to get it live:

  • Workflow completion: full end-to-end loan application process.
  • API integrations: 
    • Bank statement retrieval.
    • Credit checking.
    • Driver’s licence verification.
    • Automated application submission to finance companies via API where available, or via Selenium-based website automation for others.
  • Insurance product integration:
    • Worked with the insurer’s API (which we also help to maintain).
    • Enabled brokers to select and purchase insurance products directly from the loan application form.
    • Integrated quoting, pricing, and policy document generation.
    • Purchased policy documents stored automatically in the application’s Supporting Documents tab.
    • Payments for insurance handled via integrated external payment system.
    • Insurance products now positioned front and centre and expected to boost cross-sales for the insurer.
  • Audit trail: full application history tracking.
  • Reporting: implemented using Telerik Reporting.
  • Portal enhancements:
    • Customer portal for providing missing info.
    • Finance company portal for secure application viewing.

The Impact

  • Project rescued and launched under tight competitive deadlines.
  • Full loan application workflow now in production.
  • Automated multi-lender integration saving significant manual effort.
  • Cross-sell of insurance products improving broker options and adding revenue potential for the insurer.
  • Operational efficiencies and audit improvements boosting compliance and transparency.

The brokerage system and the insurance partner avoided the risk and cost of a project restart. The result: a working, revenue-enhancing system that meets business needs and competitive pressures.

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